Job Opportunities

As the primary customer contact representing KAM Appliances, Sales Associates are responsible for providing an exceptional customer sales experience, while meeting individual sales goals and supporting KAM overall store objectives. Individual responsibilities include:

Job Description, Responsibilities

• Maintaining knowledge and skills in professional retail selling techniques including customer qualification, product feature/benefit presentation, KAM Plan-to-Sell merchandising execution, and closing sales transactions.
• Maintaining knowledge of product brand/category assortment, model features, pricing and promotional offers, profit margin opportunities.
• Material handling duties
• Performing daily review and management of Open Orders and Quotes. Confirm customer contact information, order special instructions, payment balances, model inventory/availability, scheduled delivery dates, promotion/rebate requirements, etc.
• Generating add-on sales volume for growth in revenue and profitability (Extended Service Plans, accessory items, Value-added delivery and installation services).
• Proficiency in use of Company Point-of-Sale (POS) systems, technology devices and equipment, and on-line support resources.
• Be knowledgeable, pro-active and responsive to assist and coordinate customer installation scheduling and other after-sale support services, consistent with Company procedures, sub-contractor procedures, and manufacturer processes.
• Ability to generate new sales leads enabling growth in store sales volume.
• Sustaining existing customer relationships to create repeat sales and positive KAM referrals.

• Understanding and managing the unique requirements and procedures of Builder account sales and KAM Project Partner/Referral Points Program sales;
  • Product specifications and performance information critical to Builder/contractor customer requirements.
  • Quoting and follow-up processes necessary to successfully manage multiple steps in sales, delivery and after-sale support.
  • Maintain compliance with KAM policies and manufacturer/vendor requirements.

• Support HQ staff and procedures, and perform quality work to meet the operational requirements of KAM internal departments.
• Support Store Manager and sales staff in maintaining store display and merchandising plan.
• Contribute to and support Team selling approach with co-workers.
• Professionalism in all interactions with customers, vendors, co-workers.
• Support and comply with Company inventory control procedures.
• Understanding and performing job responsibilities consistent with KAM Appliances employment guidelines per Employee Handbook.

As the primary customer contact representing KAM Appliances, Sales Associates are responsible for providing an exceptional customer sales experience, while meeting individual sales goals and supporting KAM overall store objectives. Individual responsibilities include:

Job Description, Responsibilities

• Maintaining knowledge and skills in professional retail selling techniques including customer qualification, product feature/benefit presentation, KAM Plan-to-Sell merchandising execution, and closing sales transactions.
• Maintaining knowledge of product brand/category assortment, model features, pricing and promotional offers, profit margin opportunities.
• Material handling duties
• Performing daily review and management of Open Orders and Quotes. Confirm customer contact information, order special instructions, payment balances, model inventory/availability, scheduled delivery dates, promotion/rebate requirements, etc.
• Generating add-on sales volume for growth in revenue and profitability (Extended Service Plans, accessory items, Value-added delivery and installation services).
• Proficiency in use of Company Point-of-Sale (POS) systems, technology devices and equipment, and on-line support resources.
• Be knowledgeable, pro-active and responsive to assist and coordinate customer installation scheduling and other after-sale support services, consistent with Company procedures, sub-contractor procedures, and manufacturer processes.
• Ability to generate new sales leads enabling growth in store sales volume.
• Sustaining existing customer relationships to create repeat sales and positive KAM referrals.

• Understanding and managing the unique requirements and procedures of Builder account sales and KAM Project Partner/Referral Points Program sales;
  • Product specifications and performance information critical to Builder/contractor customer requirements.
  • Quoting and follow-up processes necessary to successfully manage multiple steps in sales, delivery and after-sale support.
  • Maintain compliance with KAM policies and manufacturer/vendor requirements.

• Support HQ staff and procedures, and perform quality work to meet the operational requirements of KAM internal departments.
• Support Store Manager and sales staff in maintaining store display and merchandising plan.
• Contribute to and support Team selling approach with co-workers.
• Professionalism in all interactions with customers, vendors, co-workers.
• Support and comply with Company inventory control procedures.
• Understanding and performing job responsibilities consistent with KAM Appliances employment guidelines per Employee Handbook.

Delivery Assistant position is responsible for specific tasks, and also general support of KAM Warehouse Operations and Delivery Operations. Responsibilities include:

Job Description, Responsibilities

• Assist with truck loading for daily deliveries
• Work as delivery truck helper, as needed, to meet daily schedules
• Assist with receiving, unloading and storage of Group and Manufacturer inbound deliveries to KAM warehouse
• Assist locating, pulling and staging and preparing product for next day deliveries
• Assemble grills as required pre-delivery
• Complete dryer vent modifications as required pre-delivery
• Assist unloading return delivery trucks
• Assist locating, pulling and staging products for return to vendor
• Use Company procedures and computer systems as required to maintain inventory and order accuracy
• Per systems training and authorization
• Use and operate warehouse equipment
• Forklift, clamp-truck per training
• Support truck maintenance and repair scheduling, and related coordination of equipment necessary to meet daily delivery and operations schedules.
• Monitor inspection sticker expirations, and schedule as needed
• Assist Manager and Drivers with monitoring truck maintenance schedules
• Assist with miscellaneous support of facility maintenance, housekeeping and operations
• Monitor trash dumpster and schedule pick-up when needed
• Maintain Cardboard compactor usage, and maintenance
• Clean work areas as needed
• Assist with building and landscape maintenance
• Comply with KAM employee policies, per Handbook
• Use Timekeeping system, Clock-in/Out

Position Description and Responsibilities:

• Accountable for Quality Repair Service and Productivity
• Responsible for assigned repair calls
• Customer communication
• In-home repair assessment, phone/on-line diagnostic research as needed o Repair parts research/ordering
• Service call verification, updates and completion using company electronic order management system and support technology (Smart Phone, Laptop)
• Communication and coordination with CSR schedulers, service manager, other staff technicians. - Maintenance of company vehicle and equipment
• On-going training

Candidate Requirements:

• High School or GED
• Trade School training
• Relevant work experience
• Demonstrated ability to work independently with minimal direct supervision
• Schedule flexibility as needed to support seasonal demand
• Ability to use computer and mobile devices to support repair process
• Excellent interpersonal and customer service skills
• Pass drug screen
• Valid drivers license
• Desire to be part of established, respected family-owned and operated growth business serving expanding markets

The Warehouse Associate primary responsibilities are related to maintaining efficient and productive daily operations that support KAM delivery and installation schedules. This position reports to Manager Warehouse Operations.

Associate supports all aspects of daily operations, along with below specific responsibilities:

• Assist with truck loading for daily customer deliveries and store transfers.
• Assist with receiving, unloading and storage of inbound deliveries to KAM warehouse
• Assist locating, pulling and staging and preparing product for next day deliveries.
• Assist unloading return delivery trucks.
• Scan products returned to warehouse from other locations
• Maintain efficient and timely transfers
• Assist locating, pulling and staging products for return to vendor.
• Utilize wireless scanning procedures, working collaboratively with warehouse staff
• Perform work following safety guidelines
• Assist with miscellaneous support of facility maintenance, housekeeping and operations
• Monitor trash dumpster and schedule pick-up when needed
• Maintain cardboard compactor usage, and maintenance
• Clean work areas as needed.
• Assist with building and landscape maintenance.

Candidate Requirements:

• Prior work experience in fulfillment and/or distribution center, or warehouse operations
• Shipping, receiving operations experience.
• Warehouse equipment (forklift, etc.) operations experience preferred, not required.
• Current Mass. State driver license.
• Prior work references.

CSR’s are the initial Service department contact with Customers and are critical to creating a positive, professional, efficient Service Experience. CSR’s manage all inbound and outbound Service contacts, support all order process steps including order creation through order invoicing:

• New requests for Service, and General Inquiry
  • Manage incoming phone and email requests from KAM Customers, KAM Sales Associates and employees, Manufacturer representatives, Non-KAM consumers
  • Requests for product usage info, manufacturer referrals/recalls, product replacement advice, repair history, general information related to KAM departments and operations (delivery, sales, admin)
• Assess/screen service requests and manage Service Order creation, scheduling, completion processes (see Service Process)
  • Identify customer and determine requirements, explain service procedures, pricing, etc.
  • o Create new and return orders, using system and department processes and guidelines for pricing, tech scheduling, parts management
    • Manage Priority calls (no refrigeration, etc.)
    • Target calls/day/tech.
  • Monitor daily schedule calls (per CSR/Tech teams)
    • Communicate with techs and support service call execution
      • Monitor GPS, and schedules to communicate as needed with customers
  • Review System Lists and order status to pro-actively manage customer approvals, parts availability, return call scheduling/confirmation, payment issues, and Escalated/problem calls.
    • Coordinate with KAM Sales, Operations, managers as needed to expedite open orders
    • Work with manufacturers, reps, parts suppliers as necessary to resolve problem calls
    • Support KAM warranty admin on order authorization, documentation/claims issues
  • Support on-going identification of and implementation of Service department improvements in productivity and quality of service
  • Maintain professional and courteous standards in all interaction with customers, suppliers, co-workers
    • Support on-going efforts to improve Service Quality and Productivity
      • Work with Service Manager, Techs, Parts Manager to identify opportunities and develop recommendations and implementation plans.

  Compensation: Competitive, Based on candidate qualifications.